Improving Performance and Productivity in a Pharmaceutical Company through Total Quality Management Essay Example for Free

Improving Performance and Productivity in a Pharmaceutical Company through Total Quality Management establishThe high engine room pharmaceutical company needs organizational change to improve its role of performance and increase productivity because the adoption of advanced manufacturing technology (AMT) is costlier than training and replacing skilled workers (Sargent, 1997), and it requires large resource base, a good reputation and wide experience and contacts that often lack a strong proficient base (Bessant Rush 1995, p. 07). Total quality care (TQM) approach is recommended to make the company improve and standardize its process through collaborative learning (Adler, 1993), elicit employee expertise and knowledge (Kirkman, Lowe, Young, 1998), and help the company increase its production volume and quality (Lawler, 1994). TQM makes quality control an inherent part of the production job and checking is achieved either through automatic monitoring systems or by training the operator in quality monitoring (Doyle, 2002, p. 174). It involves management practices that encourage employees to be more answerable in ensuring the quality of the products or services and their overall performance for the companys competitive advantage (Dean Bowen, 1994).Changes should be made to attain the objectives of TQM such as (1) implementation of cross-training and skill-based program to promote cross-functional teams, help employees develop skills and enhance knowledge, and motivate them with rewards like cash and flexible work scheduling (2) commitment to the values of quality and service in order to keep a long term customer partnership (3) innovation of product design in order to pull out more customers and meet their demands (4) ensuring effective data and records management application to secure and make information accessible and reliable (5) improvement of the quality of business management with suppliers and dealers and (6) enhancing top managements perfor mance efficiency, commitment, and flexibility in decision-making and human resources management.